0418 847 777 | info@vipwatertaxis.com.au | Booking Policy
Phone bookings: 0418 847 777

Terms and Conditions

General Terms

All V.I.P Water Taxi bookings, charters, journeys and transfers are subject to the terms & conditions detailed below. These terms & conditions include any partners and or sub-contractors used by V.I.P Water Taxis.

Payment

To secure a confirmed booking, V.I.P Water Taxis require credit card details in advance, however payment at the time of transfer may be made on board by a different credit card, cash or eftpos.

V.I.P Water Taxis reserves the right to charge the credit card supplied by the customer in lieu of a deposit or for any fees due that have not been paid on board including waiting time, extra passengers, cancellations or any variations to pick-up or destination points.

No surcharge fee applies for Mastercard and Visa, Amex and Diners will attract a 4% surcharge fee. We do not accept CAB CHARGE.

Cancellations

All cancellations must be received by email to info@vipwatertaxis.com.au. The booking reference number must be quoted by the customer. Cancellation is not effective until the customer receives confirmation of the booking cancellation from V.I.P Water Taxis.

If cancellation occurs on the same day of the confirmed booking, V.I.P Water Taxis will charge 100% of the quoted fare to the nominated credit card.

If cancellation occurs one day prior to the confirmed booking date, V.I.P Water Taxis will charge 50% of the quoted fare to the nominated credit card.

If cancellation occurs within 30 days of the confirmed booking day for New Years Eve, New Years Day & Boxing Day, V.I.P Water Taxis will charge 100% of the quoted fare to the nominated credit card.

Any public holiday or special event day such as Australia Day, Valentines Day and all other gazetted public holidays or special harbour event days are cancelled within 7 days prior to confirmed booking then V.I.P Water Taxis will charge 100% of the quoted fare.

If cancellation occurs within 14 days of the confirmed booking date for all DECEMBER BOOKINGS, V.I.P Water Taxis will charge 100% of the quoted fare to the nominated credit card.

All cancellations for bookings in December V.I.P Water Taxis must be notified by email no later than the 30th November otherwise 100% of the quoted fare will be charged to the nominated credit card.

When bookings are quoted & confirmed for an immediate pick-up or within the hour but then cancelled while V.I.P Water Taxis is en-route to the pick-up location, the full quoted fare is payable and credit card details must be supplied.

Amendments to Bookings (on day of travel)

If you need to change a confirmed booking time for either a departure or return you must notify V.I.P Water Taxis by phone at least 45 mins in advance of the confirmed booking time. Failure to notify V.I.P Water Taxis will accrue waiting time fees @ $3.00 per minute.

V.I.P Water Taxis will endeavour to accommodate amendments to bookings such as travel times or locations of pick-ups & drop-offs wherever possible however, this is subject to the existing schedule. If changes are not possible and the confirmed booking is cancelled the customer is subject to our cancellations policy and 100% of the quoted fare will be charged to the nominated credit card.

V.I.P Water Taxis fares are calculated on the number of passengers for which the trip is booked and confirmed or the number of passengers who travel, whichever is greater.

Waiting Time

V.I.P Water Taxis offers a 5 min waiting time grace period after which a $3.00 per minute waiting fee will be charged. To avoid waiting fees, please ensure you and your guests are on time and ready for departure at the agreed time.

V.I.P Water Taxis cannot guarantee that your water taxi will be able to wait if you are late.

Wherever possible V.I.P Water Taxis will endeavour to wait up to 15 mins after the confirmed booking time. If a customer fails to show up for a confirmed booking time, V.I.P Water Taxis will consider that to be a no show and 100% of the confirmed booking fare will be charged to the nominated credit card.

Weather

In the event that V.I.P Water Taxis need to cancel its services because of safety concerns for its passengers due to dangerous weather condtions, a full refund will be supplied to the customer and V.I.P Water Taxis will not be held liable for any loses incurred by the customer.

Mechanical Failure / Breakdowns

Due to the rare circumstance of vessel breakdown, V.I.P Water Taxis will endeavour to supply a replacement vessel as soon as possible and cannot be held liable for any loses incurred by the customer.

Online quotation Calculator

The online quotation does not apply for Special Event Days or Public Holidays. Such as but not limited to, New Years Eve, Boxing Day, Australia Day or any other public holiday or special event day. This also applies to bookings outside our regular trading hours of 9.00am to 11.00pm. For travel outside the times given please contact our office direct on 0418 847 777.

Address

Circular Quay, Sydney Australia, 2000


Help centre

Please give us a call so that we can best help you plan your next V.I.P Water Taxis trip.

Need Help?

0418 847 777Hours 9.00am - 7.30pm